It depends. 24/7 support is essential to some investors, while others may be completely fine using online chat during regular market hours or receiving an email back within one business day. That said, most investors neglect to think about a market crisis like a flash crash. In our experience, it certainly doesn't hurt to have reliable customer service available for whenever the need may arise.
Insider trading: this is formally forbidden and punished in regular markets by stock exchanges organisations, but since crypto markets are unregulated, there is no way to apply any control here. Insider trading is when you have insider information about a project before anyone else or before the news hits the public, and you can thus acquire or sell a lot of cryptocurrency before the news break, allowing you to make huge profits, or to minimalise your losses.
Advanced exchanges such as Kraken and GDAX will allow you to do what is called « pair trading ». Pair trading allows you to trade one fiat currency against one specific cryptocurrency, or cryptocurrency against cryptocurrency. For example, you might have an USD/BTC pair (exchange US Dollars for Bitcoin), or a GBP/ZEC pair (exchange British Pounds for Zcash), or even a BTC/LTC pair (Exchange Bitcoin for Litecoin). Bear in mind however that most exchanges which handle fiat currencies do not manage a lot of cryptocurrencies, only the mainstream ones.
While most online brokers do not offer international trading, some do. Nearly every broker supports trading American depositary receipts (ADRs), which offers US investors an easy, simple way to invest in foreign companies. However, if you want to buy physical shares of an international company, then you need to do your research. Interactive Brokers is the leader in this space but is built for professionals. For casual investing, both Fidelity and Charles Schwab offer international stock trading.
Buy & Sell Orders – each exchange has their own method of placing buy or sell orders but generally speaking the interface is similar as that of a trading application. This requires some familiarisation with the exchange interfaces. In essence, there are two sides on any exchange: people who want to sell, and people who want to buy. Everybody can sell or buy at the price they want, but obviously buyers want to buy at the cheapest price and sellers want to make the biggest profit, which means that eventually a middle point will be reached where the transactions take place. It’s common for people to cancel their sell or buy orders and put in place new ones by 0.00001 increments just to get the « top » place on the buy or sell list, i.e. sell at the « lowest price » or buy at the « highest price » in order to have their order fulfilled. Once you buy (or sell) the balances get adjusted accordingly
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For example, there may be three buyers who have placed orders for buying Microsoft shares at $100, $105 and $110, and there may be four sellers who are willing to sell Microsoft shares at $110, $112, $115 and $120. The exchange (through their computer operated automated trading systems) needs to ensure that the best buy and best sell are matched, which in this case is at $110 for the given quantity of trade.
Dollar-cost average: This sounds complicated, but it’s not. Dollar-cost averaging means investing a set amount of money at regular intervals, such as once per week or month. That set amount buys more shares when the stock price goes down and fewer shares when it rises, but overall, it evens out the average price you pay. Some online brokerage firms let investors set up an automated investing schedule.